Privacy policy

This Privacy Policy explains how we collect, use, and protect personal information when you interact with our website. As stated in your original document, “This Website collects some Personal Data from its Users.”

We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and transparently.

  1. Owner and Data Controller

Surrey Hills Household Management

39 Burden Way,

Guildford,

Surrey,

GU2 9RB

 

Contact email: hello@outshine.co.uk

 

  1. Types of Data We Collect

We may collect the following personal information:

  • First name and last name
  • Email address
  • Phone number

 

We may also collect usage data automatically when you browse the website, and we may use cookies or similar tracking technologies. For more details, please refer to our Cookies Policy. Users are responsible for any third‑party personal data they share with us and confirm they have permission to do so.

 

  1. How We Process Your Data

We take appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. Your data may be accessed by authorised personnel or trusted external service providers acting as Data Processors.

 

  1. Legal Basis for Processing

We process personal data only when one of the following applies:

  • You have given consent
  • Processing is necessary to fulfil a contract or pre‑contractual request
  • We are required to comply with a legal obligation
  • Processing is necessary for our legitimate interests
  • Processing is required for a task carried out in the public interest

 

We are always happy to clarify which legal basis applies to your specific situation.

 

  1. Where Your Data Is Processed

Your data is processed at our operating offices and by trusted partners. Depending on your location, your information may be transferred outside your country.

 

  1. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. For example:

  • Data collected to fulfil a contract is kept until the contract is completed
  • Data collected for legitimate interests is retained as long as needed for those purposes

 

Once the retention period ends, your data will be securely deleted.

 

  1. Why We Collect Your Data

We collect personal data to provide and improve our services. This includes:

  • Responding to enquiries
  • Providing quotes
  • Managing client relationships

 

  1. Your Rights

You have the right to:

  • Withdraw consent
  • Access your data
  • Request correction or updates
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Receive your data in a portable format
  • Lodge a complaint with a data protection authority

 

If your data is processed for direct marketing, you may object at any time.

 

Requests can be made using the contact details provided above.

 

  1. Additional Information
  • We may use your data for legal purposes if required
  • System logs and technical data may be collected for maintenance and security
  • Additional information may be provided upon request

 

This website does not support “Do Not Track” requests.

 

  1. Changes to This Policy

We may update this Privacy Policy from time to time. It is strongly recommended to check this page often.

 

  1. Legal References

This Privacy Policy is based on applicable data protection laws, including Articles 13 and 14 of the General Data Protection Regulation (GDPR).